Last updated: May 2nd, 2023
This policy applies to the support service subscriptions we offer, including but not limited to:
- Website monitoring service subscriptions
- Whitelabel end user customer support subscriptions – technical or general support services
- And bespoke subscription based services provided to you
Refund Policy for Premium Support Subscriptions
At GDME, we strive to provide the highest quality services and support to our valued customers. We understand that circumstances may arise where you need to request a refund for your premium support subscription. Please review our refund policy below for more information:
1. Refund Eligibility:
- Refunds are only available for premium support subscriptions purchased directly from GDME.
- Refund requests must be made within 7 days from the date of purchase.
- To be eligible for a refund, the part of full part of the premium support subscription must not have been used to access any support services during the subscription period.
2. Non-Refundable Items:
- Any additional services, products, or features purchased alongside the premium support subscription are non-refundable.
- Refunds are not available for subscription renewals.
3. Refund Process:
- To request a refund, please contact our customer support team at customersupport2 [at] gdmellc.com with your refund request.
- Please provide your order details, including the order number and the email address used for the purchase, in your refund request.
- Our customer support team will review your request and process the refund within 2-5 business days if it meets the eligibility criteria.
4. Refund Method:
- Refunds will be issued using the original payment method used for the purchase.
- Please note that it may take some time for the refunded amount to reflect in your account, depending on the processing time of your financial institution.
5. Refund Exceptions:
- GDME reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
- Refunds may be subject to processing fees or deductions as permitted by applicable laws and regulations.
6. Contact Us:
- If you have any questions or concerns about our refund policy or need assistance with a refund request, please don’t hesitate to contact our customer support team at customersupport2 [at] gdmellc.com.
Note: This refund policy is subject to change without prior notice. Please review the latest version of our refund policy on our website ONLY before making any purchase.